LAST ORDER DATES FOR CHRISTMAS 2013
Christmas Gifts: Any items bought now can be returned or exchanged any time until 18 January. For items bought after Christmas the normal 28 day limit applies.
|Australia, Japan, New Zealand ||Tuesday 3 December |
|Middle East and Africa ||Thursday 5th December |
|Europe outside the EU, Canada, France, Greece and Poland ||Monday 9th December |
|Rest of Europe and USA ||Thursday 12th December |
|United Kingdom ||Thursday 19 December |
We may be able to deliver after these dates subject to a delivery surcharge - please contact us for details.
We aim to dispatch all orders within 1-2 working days and you can expect delivery within the UK within 5 working days (with the exception of made to measure items). Delivery times will be longer for overseas customers. (Please note at busy times of the year, it may take a little longer to dispatch items to you).
If your item is not in stock and we are awaiting a delivery from our suppliers, you will be notified of the approximate delivery timescale and given the option to wait for the product, request a different item or cancel your order.
Note that all deliveries will require a signature. If our courier is unable to deliver they will hold it only for one week before returning to us, and it may be some time before we can redeliver.
POSTAGE & PACKAGING COSTS:
UK Tracked delivery (requires a signature) Over £60.00 free, otherwise £3.50
Inside Europe free on Orders of £95.00 or more otherwise £9.50.
Elsewhere free on orders over £125.00, otherwise £11.50. Please not that we refund the 20% VAT (sales tax) on orders outside the EU. This reduces the cost of a £90 order to £75.00 so even with the delivery charge the final cost is less than the normal selling price.
We may split your order into more than one delivery but you will be charged only for one delivery.
Customs & Import Duty
If you are ordering a product for delivery outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Please note we are unable to provide specific advice on customs duties or tariffs